Frequently Asked Questions

What is therapy?

During therapy, clients work one-on-one with a licensed mental health provider in a safe, caring, and confidential environment. During the therapy process, your therapist will assist you in exploring your feelings, beliefs, and behaviors. Clients utilize therapy to work through life challenges and better understand themselves and others. Therapy is utilized to set personal goals and work towards promoting healthy change.

Do you offer online/virtual sessions?

All therapy services are provided virtually (TeleHealth) via a secure online platform. TeleHealth (online/virtual therapy) sessions are able to be provided for clients who are physically located in the state of Indiana during sessions. You will need to have high speed internet access and a confidential room. For individuals choosing to utilize their insurance benefits, most in-state insurance plans cover Telemental Health sessions as a part of your mental health/behavioral health benefits.

How do I access TeleHealth Sessions?

Amanda uses Simple Practice for TeleHealth sessions, which is a secure, HIPAA compliant online video platform that clients can access using any computer, smartphone, or tablet that has video and audio capability and is connected to the internet. Clients will receive a session reminder with a unique link to their session via email and/or text message before each session. If joining by a phone or tablet, clients will need to download the app TeleHealth by Simple Practice.

What can I expect during the initial session?

Initial assessment sessions are scheduled for approximately 45-60 minutes. During this time, the therapist will review new client paperwork that is completed prior to session and discuss your presenting concerns, history, and treatment options and recommendations. If you choose to continue therapy, additional therapy appointments will be scheduled during your initial session. Ongoing therapy sessions typically last 45-60 minutes.

How long will therapy last?

Initially, therapy is typically recommended to occur on a weekly basis to allow clients to gain momentum on addressing their presenting issues. Once the intensity of the issues you're addressing has decreased, both you and your therapist will discuss options for decreasing the frequency of sessions. The duration of therapy is determined by a variety of factors, including the type, severity, and nature of the presenting problem and each client's response to treatment. Therapy can last as long as needed to reduce or eliminate the problem, which can range from a few sessions to years.

Is therapy confidential?

Therapists understand that for clients to feel comfortable talking about private and revealing information, they need a safe place to talk about anything they'd like, without fear of that information being disclosed outside of session. Amanda takes the privacy of her clients very seriously and will not disclose information without obtaining prior written permission from her clients.

It is important to note that there are some exceptions required by law to this rule, which are listed in the HIPAA Notice of Privacy Practices form that she will review with you during the initial session.

Below, you will find a list of the most common exceptions to confidentiality:

  • Suspected abuse or neglect of a child, dependent adult, or elderly individual.

  • If a client is threatening serious bodily harm to themselves or to another person. The provider is required to take actions to protect the client and anyone else that may be in harm's way.

  • Through a court order. A court can order the release of mental health records or order a provider to testify in court.

  • If a client plans on using their insurance. In some cases, insurance companies require us to send them a diagnosis, treatment goals, and how we plan on making progress towards those goals.

If you ever have questions or concerns about confidentiality, please be sure to ask your therapist.

If I didn't find previous therapy experiences very helpful, how will this be any different?

Research indicates that one of the most important factors impacting a client’s response to therapy is the relationship between the therapist and the client. If you don’t feel safe or understood or don't have a good connection with your therapist, then you likely won't benefit as greatly from therapy services with that clinician.

Additionally, prior therapy experiences may not have been helpful if you felt your expectations were not met. It is important to discuss your expectations with your therapist early on and be honest with them about whether or not you feel your expectations are being met throughout the therapy process.

Will my insurance cover therapy sessions?

As of January 1, 2023, Amanda is considered an “out-of-network" provider for all health insurance companies. If you have an insurance policy you would like to utilize, you may choose to use your out of network benefits or choose to pay out of pocket for services. For individuals wanting to utilize their insurance benefits, Amanda can provide you with a Statement for Insurance Reimbursement form (also known as a "Superbill") that she can guide you in submitting to your insurance company. Your insurance company will then reimburse you directly based on your out of network benefits plan. Some insurance plans provide no mental health benefits while others cover a large percentage of the fee, which is completely dependent on your individual insurance plan. Each client is encouraged to verify and familiarize themselves with their mental health benefits before starting services.

You can utilize the questions below to check your out of network benefits and insurance coverage by calling the member services number on the back of your insurance card:

  • Do I have mental health insurance benefits for Telehealth?

  • What are my out of network benefits?

  • What is my out of network deductible and has it been met?

  • What is the recommended process for submitting the Statement of Reimbursement form provided by my therapist?

Services may be covered in full or in part by your health insurance plan. You may also choose to pay out of pocket for services. (See Standard Notice: Right to Receive a Good Faith Estimate of Expected Charges Under the No Surprises Act under Services & Fees).

How do I get reimbursed from my insurance company for out of network benefits?

Although each insurance company may have some differences in how they operate, the way to pursue out-of-network reimbursement typically starts with obtaining your Statement for Insurance Reimbursement form (also known as a Superbill”) from your therapist. Then, you submit this to the insurance company and they reimburse you directly for any benefit you have based on your insurance policy. Some insurance plans provide no mental health benefits while others cover a large percentage of the fee, which is completely dependent on your individual insurance plan.

GUIDANCE ON OBTAINING OUT-OF-NETWORK REIMBURSEMENT:

  1. Contact your insurance company by using the number on the back of your insurance card. Ask the following questions:

  • Do I have mental health insurance benefits provided via Telehealth?

  • What are my out-of-network benefits for mental health provided via Telehealth?

  • What is my out of network deductible and has it been met?

  • How much of my therapist's fee will be applied to my deductible?

  • What is the recommended process for submitting the Statement of Reimbursement form provided by my therapist

  1. You will meet with your therapist for a session, then pay the session fee (See Services & Fees). Your therapist will send you a Statement for Insurance Reimbursement form on your client portal, which will include all of the necessary information your insurance will need to process your claim.

  2. Submit this form to your insurance company as they direct.

  3. The insurance company will then reimburse you directly for whatever benefit your plan provides.

Clients can also choose to utilize a third-party app such as Reimbursify to submit Superbills to their insurance company. See their website or download the app for more information on how to use this service. (Note: Thrive Counseling Services is not affiliated with Reimbursify)

What if I have to cancel my appointment?

Amanda understands that illness and other unforeseen events are inevitable. If you need to cancel and/or reschedule your appointment, please call or email her directly at least 24 hours before your scheduled appointment time. Cancellations received with less than 24 hours notice may incur a late cancellation fee.

I don't want to take my child out of school for the appointment. Do you have after-school appointments?

Amanda offers some after-school hours. As with other professional appointments, there will be times when appointments will need to be made during the school day. You can pre-arrange the absence with your child’s school and Amanda can provide an absence note if needed.

Can you prescribe medication?

Amanda cannot prescribe medication and does not provide medication management services. If medication is recommended or something you're interested in considering, she can provide you with information regarding the medication consultation process and assist you in identifying a prescriber (primary care provider, psychiatrist, or nurse practitioner) to discuss medication options for you.

Ready to schedule?

If you'd like to request an appointment, please complete the Initial Appointment Request Form.